You can contact Candles and Pearls by telephone, e-mail or post.
By telephone on 01805 623205 Wednesday to Friday 10AM to 3PM and Saturday 10AM to 4PM
By email to clare@candlesandpearls.co.uk
By post in writing to: Candles and Pearls, 11a South Street (Ground Floor Shop), Great Torrington, North Devon EX38 8AA
Products & Descriptions
Every care has been taken to ensure that details of our products and prices are correct. We do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item is no longer available due to circumstances beyond our control. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.
Confirmation of Order
Candles and Pearls will send you a confirmation of your order by email. If there are any problems with your order, we will advise you as soon as possible. If you change your mind after placing an order, please contact us and we can cancel or amend your order up until the time of dispatch.
Dispatch
We aim to get all items prepared and sent within 48 hours of receiving your order. Confetti is ordered in and will take 7 days to be sent.
Returns & Refunds Policy
We hope that you will be delighted with everything you purchase from Candles and Pearls. All our items are checked, photographed and carefully wrapped prior to being sent out, however, we still strongly advise our customers to carefully inspect any item(s) delivered to ensure they are in perfect condition and have suffered no defects in carriage. If for any reason you are not satisfied, you may return the item(s) for a refund within 14 days of receipt, provided it is in its original, unused condition with all relevant tags and packaging intact. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested. Please ensure you enclose the dispatch note in the parcel you are returning. The refund for the goods returned will be in the form of the original payment. Refunds are made within 7 days of receiving back the items.
We do not accept returns on earrings due to hygiene reasons.
Delivery
All parcels are sent with Royal Mail Tracking and you will be sent the reference by email.
Standard UK Delivery: £3.95
Delivered within 3 – 5 working days
Express Next Work Day Delivery: £6.95
Order before 1pm Mon – Fri
Saturday Guaranteed Delivery:£9.95
Order before 1pm Fri