Refund Policy

You can contact Candles and Pearls by telephone, e-mail or post.

By telephone on 01805 623205 Wednesday to Friday 10AM to 3PM and Saturday 10AM to 4PM

By email to

By post in writing to: Candles and Pearls, 11a South Street (Ground Floor Shop), Great Torrington, North Devon EX38 8AA

Returns & Refunds Policy

We hope that you will be delighted with everything you purchase from Candles and Pearls. All our items are checked, photographed and carefully wrapped prior to being sent out, however, we still strongly advise our customers to carefully inspect any item(s) delivered to ensure they are in perfect condition and have suffered no defects in carriage. If for any reason you are not satisfied, you may return the item(s) for a refund within 14 days of receipt, provided it is in its original, unused condition with all relevant tags and packaging intact. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested. Please ensure you enclose the dispatch note in the parcel you are returning. The refund for the goods returned will be in the form of the original payment. Refunds are made within 7 days of receiving back the items.

We do not accept returns on earrings due to hygiene reasons.


All parcels are sent with Royal Mail Tracking and you will be sent the reference by email.

Standard UK Delivery: £3.95

Delivered within 3 – 5 working days

Express Next Work Day Delivery: £6.95

Order before 1pm Mon – Fri

Saturday Guaranteed Delivery:£9.95

Order before 1pm Fri